Shipping policy

1. Introduction
At JT Scoops, we strive to ensure your orders arrive in perfect condition and on time. This Shipping Policy explains our delivery process, time frames, costs, and other important details. By placing an order, you agree to the terms outlined below.

2. Shipping Coverage
We currently offer nationwide delivery across the UK, ensuring customers from all regions can receive our products.

3. Processing & Delivery Time

  • Order Processing Time: Orders are typically processed within 24 hours (excluding weekends and holidays).

  • Delivery Time: Depending on your location, orders are delivered within 2-3  business days after processing.

4. Shipping Rates

  • Standard Delivery: £4.99

5. Packaging & Handling

  • We take great care to package our products securely to ensure they arrive in excellent condition.

  • Fragile or delicate items may include additional protective packaging where necessary.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

  • If you do not receive tracking details, please contact us at Jtscoops123@gmail.com

7. Delivery Issues & Delays

  • We are not responsible for delays caused by courier services, weather conditions, or incorrect shipping details provided at checkout.

  • If your package is delayed or lost, please contact us, and we will assist in resolving the issue.

8. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 24 hours of receiving your package.

  • Provide clear photos of the damaged items and packaging to assist in resolving the issue.

  • Send an email to Jtscoops123@gmail.com with the attached documents with the subject being "Damaged item".

9. Returns & Refunds

  • Due to the nature of our products, we do not accept returns.

  • If you experience an issue with your order, please reach out to us, and we will do our best to resolve the matter.

10. Contact Us
If you have any questions about our shipping policy, feel free to reach out:
Email: Jtscoops123@gmail.com